FAQ

Frequently Asked Questions

Do you have questions? We are here to provide all the answers you're looking for! Here you will find answers to the most common questions that can help you with product selection, ordering, payment or shipping. If you don't find the answer to your question here, don't hesitate to contact us. We are here for you and happy to help with everything you need to know!

Delivery & Your Orders

1. When will my order arrive?

We ship orders every day from Monday to Friday within 24 hours of receiving the order.

We follow the rule, "you order today, you have kratom tomorrow". The fastest and most advantageous carrier is Packeta.

We carefully package every order that arrives to us.

Via Packeta, the order usually arrives the next day if we order from Monday to Thursday before 3:00 p.m.

For other carriers (PPL), delivery time is 2-4 days.

2. Can I pick up my order in person?

Of course, just text us or call us and we will arrange it. +420 728 854 006.

3. I paid online and didn't receive a confirmation immediately.

Online payments are automatically processed via FIO Bank. After the money has been credited to the bank account, an e-mail is automatically sent to you that confirms your payment. If it is a weekend and immediate payment was not used, you will not receive a confirmation until Monday morning.

Our Products & Composition

4. Which kratom is the best?

Each kratom has something in it and is specific in its own way. If we have no experience with kratom, the ideal choice is to order green kratom Green Maeng-da.

5. What is kratom made of?

Kratom is a plant/tree that grows mainly in Indonesia, Thailand, and Malaysia, we can also find it in Vietnam.

Foragers collect the leaves from the tree, let them dry and then grind them into a powder, this is the final form of kratom that we know and can buy here.

6. Is your kratom fresh?

Of course, we order our kratom at regular intervals to ensure the highest possible freshness, quality, and aroma.

7. Where do you get your Kratom, CBD, and Kanna, what country does it come from?

We only import Kanna from South Africa, straight from the grower.

We have been importing kratom directly from Indonesia since 2017.

CBD is imported from the Netherlands.

Storage & Use

8. How to store Kratom, Kanna, CBD, and other products?

Room temperature and darkness are ideal.

9. How can I use kratom?

Unfortunately, the state food and agricultural inspection do not allow us to describe kratom and its uses in detail.

10. Is your kratom chemically modified in any way?

No, our kratom is all-natural.